Refund Policy
Refund Policy
Business Name: VIDOT STEPHANE
Registration Number: 852 632 793 R.C.S Evry
Registered Office: 49 rue de la Dauphine, 91100 Corbeil Essonnes, France
Email: contact@nausti.com
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Returns Policy
14-Day Right of Withdrawal
At Nausti, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you have the right to return your item within 14 days of delivery.
This right allows you to cancel your purchase without providing any reason.
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How to Exercise Your Right to Withdraw
1. Notify Us
To exercise your right of withdrawal, you must inform us of your decision to return a product. You can do so by contacting us at contact@nausti.com or by any other clear means of communication.
2. Return the Goods
Once you have notified us, you must return the product to the address we will provide via email.
The item must be:
• In its original condition
• Unused
• Complete with all accessories
• With tags and original packaging intact
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Return Conditions
• The product must be returned within 14 days of notifying us of your withdrawal.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
• We strongly recommend using a tracked delivery service to ensure safe receipt.
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Refunds
Once we receive and inspect the returned product, we will issue a refund for the amount paid.
• Refunds will be made using the same payment method used for the original purchase.
• Please allow up to 14 days for processing.
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Exceptions
The right of withdrawal does not apply to:
• Custom-made or personalised products
• Sealed items that are not suitable for return for health or hygiene reasons, if opened after delivery
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Refund Processing
All refunds:
• May take up to two weeks to process
• Are subject to verification and approval by our accounting department
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Return Instructions
Each return request must include a completed return form:
1. Fill in the form accurately
2. Include it with your returned item
3. Send the parcel to the return address provided by email
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Delayed or Missing Refunds
If you have not received your refund:
1. Check your bank account
2. Contact your bank (processing times typically take 3–5 working days)
3. If the issue persists, contact us at contact@nausti.com
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Return Shipping Costs
• You are responsible for return shipping costs
• If you receive a store credit, it will match the amount paid
• If you request a refund, you will receive the full amount paid minus any applicable restocking fees
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Tracking Recommendation
For items valued over £50, we strongly recommend using a tracked shipping service to avoid any issues during transit.